/* Viva Mais AI — "travel agency desk" design system.
   Every surface is paper: cream desk, sand ticket stock, navy ink,
   coral rubber stamps. Hard offset shadows, never glass. */

@font-face {
  font-family: "Nunito";
  font-style: normal;
  font-weight: 400 800;
  font-display: swap;
  src: url("/static/fonts/nunito-var.woff2") format("woff2");
}

@font-face {
  font-family: "JetBrains Mono";
  font-style: normal;
  font-weight: 400 600;
  font-display: swap;
  src: url("/static/fonts/jetbrains-mono-var.woff2") format("woff2");
}

:root {
  --vm-mango: #FFC83D;
  --vm-coral: #FF7A4D;
  --vm-teal: #1FBAC2;
  --vm-navy: #123452;
  --vm-deep-navy: #071E34;
  --vm-sky: #DDF7F7;
  --vm-sand: #FFF4D7;
  --vm-cream: #FFFDF7;
  --vm-route-blue: #2F6FED;
  --vm-mint: #7CE0C3;
  --vm-rose: #FFB3A7;
  --vm-slate: #6A7685;
  --vm-ink-shadow: rgba(7, 30, 52, 0.14);
  --vm-font: "Nunito", system-ui, sans-serif;
  --vm-mono: "JetBrains Mono", ui-monospace, monospace;
  --vm-radius-card: 10px;
  --vm-radius-ticket: 3px;
  /* objects-on-a-desk depth: contact shadow + ambient + a whisper of
     the brand hard offset */
  --vm-elev-1:
    0 1px 2px rgba(7, 30, 52, 0.16),
    2px 3px 8px rgba(7, 30, 52, 0.08),
    3px 3px 0 var(--vm-ink-shadow);
  --vm-elev-2:
    0 1px 2px rgba(7, 30, 52, 0.18),
    6px 10px 18px rgba(7, 30, 52, 0.12),
    4px 4px 0 var(--vm-ink-shadow);
  --vm-elev-3:
    0 2px 3px rgba(7, 30, 52, 0.2),
    12px 18px 28px rgba(7, 30, 52, 0.18),
    4px 4px 0 var(--vm-ink-shadow);
  --vm-paper-grain: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='120' height='120'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='2'/%3E%3C/filter%3E%3Crect width='120' height='120' filter='url(%23n)' opacity='0.05'/%3E%3C/svg%3E");
}

* { box-sizing: border-box; }

* {
  scrollbar-width: thin;
  scrollbar-color: rgba(18, 52, 82, 0.3) transparent;
}

::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: rgba(18, 52, 82, 0.3); border-radius: 4px; }

.vm-sidebar { scrollbar-color: rgba(221, 247, 247, 0.25) transparent; }
.vm-sidebar::-webkit-scrollbar-thumb { background: rgba(221, 247, 247, 0.25); }

html, body { height: 100%; }

body {
  margin: 0;
  font-family: var(--vm-font);
  background: var(--vm-cream);
  color: var(--vm-navy);
  font-size: 15px;
  line-height: 1.45;
}

/* faint paper grain over everything */
body::before {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  z-index: 999;
  opacity: 0.035;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='160' height='160'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.8' numOctaves='2'/%3E%3C/filter%3E%3Crect width='160' height='160' filter='url(%23n)'/%3E%3C/svg%3E");
}

/* ---------- layout ---------- */

.vm-app {
  display: grid;
  grid-template-areas:
    "sidebar topbar chatdock"
    "sidebar main chatdock";
  grid-template-columns: 248px minmax(0, 1fr) 332px;
  grid-template-rows: auto 1fr;
  min-height: 100vh;
}

.vm-sidebar {
  grid-area: sidebar;
  background:
    var(--vm-paper-grain),
    linear-gradient(160deg, #0B2541, var(--vm-deep-navy) 55%, #051323);
  color: var(--vm-cream);
  padding: 14px 16px 14px 12px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  position: sticky;
  top: 0;
  height: 100vh;
  overflow-y: auto;
  box-shadow: inset -8px 0 14px -10px rgba(0, 0, 0, 0.8);
}

/* stitched leather edge */
.vm-sidebar::after {
  content: "";
  position: absolute;
  top: 8px;
  bottom: 8px;
  right: 5px;
  border-right: 2px dashed rgba(221, 247, 247, 0.18);
  pointer-events: none;
}

.vm-topbar {
  grid-area: topbar;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  padding: 14px 28px;
  background: var(--vm-cream);
  border-bottom: 2px solid var(--vm-sand);
}

.vm-main {
  grid-area: main;
  padding: 26px 30px 60px;
  min-width: 0;
  /* the desk itself: warm wood-grain bands under everything */
  background:
    repeating-linear-gradient(90deg, rgba(122, 90, 56, 0.03) 0 2px, transparent 2px 120px),
    repeating-linear-gradient(0deg, rgba(122, 90, 56, 0.022) 0 1px, transparent 1px 64px),
    linear-gradient(170deg, #F8F0DF, #F2E7D1);
}

.vm-chatdock {
  grid-area: chatdock;
  border-left: 2px solid var(--vm-sand);
  background: #FBF7EC;
  padding: 18px 16px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  position: sticky;
  top: 0;
  height: 100vh;
  overflow-y: auto;
}

/* ---------- sidebar ---------- */

.vm-brand {
  display: block;
  position: relative;
  margin-top: 8px;
  padding: 8px 12px;
  background-color: var(--vm-cream);
  background-image: var(--vm-paper-grain);
  border-radius: 10px;
  box-shadow: var(--vm-elev-1), 0 3px 6px rgba(0, 0, 0, 0.4);
  rotate: -0.6deg;
}

/* metal clip holding the logo card to the binder */
.vm-brand::before {
  content: "";
  position: absolute;
  top: -7px;
  left: 50%;
  translate: -50%;
  width: 46px;
  height: 14px;
  border-radius: 7px;
  background: linear-gradient(#D6DDE5, #97A3B0 55%, #7E8B99);
  box-shadow: 0 2px 3px rgba(0, 0, 0, 0.5), inset 0 1px 0 rgba(255, 255, 255, 0.75);
}
.vm-brand img { width: 100%; height: auto; display: block; }

.vm-nav { display: flex; flex-direction: column; gap: 2px; flex: 1; }

.vm-nav-item {
  display: flex;
  align-items: center;
  gap: 9px;
  color: var(--vm-sky);
  text-decoration: none;
  padding: 5px 9px;
  border-radius: 8px;
  font-weight: 600;
  font-size: 13.5px;
  border-left: 3px solid transparent;
  transition: background 0.15s ease;
}

.vm-nav-item:hover { background: rgba(255, 255, 255, 0.08); }

/* the active item protrudes like an index-tab divider */
.vm-nav-item--active {
  background: rgba(31, 186, 194, 0.22);
  border-left-color: var(--vm-mango);
  color: #fff;
  transform: translateX(5px);
  box-shadow: -3px 2px 5px rgba(0, 0, 0, 0.35), inset 0 1px 0 rgba(255, 255, 255, 0.1);
}

.vm-nav-item { transition: background 0.15s ease, transform 0.15s ease, box-shadow 0.15s ease; }

.vm-nav-icon { width: 22px; height: 22px; object-fit: contain; }

.vm-badge {
  margin-left: auto;
  font-size: 11.5px;
  font-family: var(--vm-mono);
  min-width: 14px;
  text-align: center;
}

.vm-badge--on {
  background: var(--vm-mango);
  color: var(--vm-deep-navy);
  border-radius: 7px;
  padding: 1px 7px;
  font-weight: 700;
}

.vm-sidebar-foot { display: flex; flex-direction: column; gap: 10px; }

.vm-local-badge {
  font-size: 12px;
  font-weight: 700;
  color: var(--vm-mint);
  border: 1.5px dashed var(--vm-mint);
  border-radius: 8px;
  padding: 7px 10px;
  text-align: center;
}

/* ---------- status panel (sidebar widget) ---------- */

.vm-status {
  background: rgba(255, 255, 255, 0.07);
  border-radius: var(--vm-radius-card);
  padding: 12px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  text-align: center;
}

.vm-status--success { background: rgba(124, 224, 195, 0.15); }
.vm-status--danger { background: rgba(255, 122, 77, 0.18); }

.vm-status-text {
  margin: 0;
  font-size: 12.5px;
  color: var(--vm-cream);
  font-weight: 600;
}

.vm-progress {
  width: 100%;
  height: 8px;
  appearance: none;
  border: none;
  border-radius: 4px;
  overflow: hidden;
  background: rgba(255, 255, 255, 0.15);
}
.vm-progress::-webkit-progress-bar { background: rgba(255, 255, 255, 0.15); }
.vm-progress::-webkit-progress-value { background: var(--vm-mango); }
.vm-progress::-moz-progress-bar { background: var(--vm-mango); }

/* ---------- mascot sprite (8 frames per sheet) ---------- */

.vm-mascot {
  display: inline-block;
  width: 96px;
  height: 96px;
  background-repeat: no-repeat;
  background-size: 768px 96px;
  animation: vm-mascot-play 0.9s steps(8) infinite;
}

.vm-mascot--lg { width: 144px; height: 144px; background-size: 1152px 144px; }
.vm-mascot--lg ~ * { display: block; }

@keyframes vm-mascot-play {
  to { background-position-x: -768px; }
}

.vm-mascot--lg { animation-name: vm-mascot-play-lg; }
@keyframes vm-mascot-play-lg {
  to { background-position-x: -1152px; }
}

.vm-mascot[data-state="smiling"] { background-image: url("/assets/mascot/spritesheets/robot-cowfish-smiling-spritesheet.png"); }
.vm-mascot[data-state="thinking"] { background-image: url("/assets/mascot/spritesheets/robot-cowfish-thinking-spritesheet.png"); }
.vm-mascot[data-state="loading"] { background-image: url("/assets/mascot/spritesheets/robot-cowfish-loading-puffed-spritesheet.png"); }
.vm-mascot[data-state="scanning"] { background-image: url("/assets/mascot/spritesheets/robot-cowfish-scanning-document-spritesheet.png"); }
.vm-mascot[data-state="celebrating"] { background-image: url("/assets/mascot/spritesheets/robot-cowfish-celebrating-reservation-spritesheet.png"); }
.vm-mascot[data-state="sleepy"] { background-image: url("/assets/mascot/spritesheets/robot-cowfish-sleepy-low-power-spritesheet.png"); animation-duration: 1.6s; }

/* ---------- topbar ---------- */

.vm-customer { display: flex; align-items: baseline; gap: 14px; flex-wrap: wrap; }

.vm-customer-name { font-size: 19px; font-weight: 800; }

.vm-customer--empty .vm-customer-name { color: var(--vm-slate); font-weight: 600; font-size: 15px; }

.vm-customer-detail { font-size: 13px; color: var(--vm-slate); }

.vm-upload-label {
  display: inline-block;
  background: var(--vm-teal);
  color: #fff;
  font-weight: 700;
  font-size: 13.5px;
  padding: 9px 16px;
  border-radius: 8px;
  cursor: pointer;
  box-shadow: var(--vm-elev-1), inset 0 1px 0 rgba(255, 255, 255, 0.25);
  transition: transform 0.1s ease, box-shadow 0.1s ease;
}
.vm-upload-label:hover { transform: translate(-1px, -1px); box-shadow: var(--vm-elev-2), inset 0 1px 0 rgba(255, 255, 255, 0.25); }
.vm-upload-label:active {
  transform: translate(2px, 2px);
  box-shadow: inset 0 2px 5px rgba(7, 30, 52, 0.35);
}
.vm-upload--over .vm-upload-label { outline: 3px dashed var(--vm-mango); outline-offset: 3px; }

body.vm-busy .vm-upload-label { opacity: 0.55; pointer-events: none; }

/* ---------- main sections ---------- */

.vm-section-title {
  font-size: 22px;
  font-weight: 800;
  margin: 0 0 18px;
  letter-spacing: -0.2px;
}

.vm-session-note {
  margin-top: 26px;
  font-size: 12px;
  color: var(--vm-slate);
}

/* first-run hero dropzone */

.vm-hero {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 56px 24px;
  border: 3px dashed var(--vm-teal);
  border-radius: 14px;
  background: var(--vm-sky);
  cursor: pointer;
  text-align: center;
  transition: background 0.15s ease, border-color 0.15s ease;
}

.vm-hero strong { font-size: 19px; font-weight: 800; }
.vm-hero span:last-child { color: var(--vm-slate); font-size: 14px; }

.vm-hero:hover, .vm-hero--over {
  background: #CDF2F2;
  border-color: var(--vm-mango);
}

.vm-hero-wrap { display: flex; flex-direction: column; align-items: center; gap: 14px; }

.vm-example-btn {
  border: none;
  background: var(--vm-mango);
  color: var(--vm-deep-navy);
  font-family: var(--vm-font);
  font-weight: 800;
  font-size: 14px;
  padding: 10px 18px;
  border-radius: 8px;
  cursor: pointer;
  box-shadow: 3px 3px 0 var(--vm-ink-shadow);
  transition: transform 0.1s ease;
}

.vm-example-btn:hover:not(:disabled) {
  transform: translate(-1px, -1px);
  box-shadow: var(--vm-elev-2), inset 0 1px 0 rgba(255, 255, 255, 0.35);
}

.vm-example-btn:active:not(:disabled) {
  transform: translate(2px, 2px);
  box-shadow: inset 0 2px 5px rgba(7, 30, 52, 0.3);
}

.vm-example-btn:disabled { opacity: 0.55; cursor: progress; }

/* empty state = a quiet passport page */

.vm-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  padding: 42px 20px;
  background:
    repeating-linear-gradient(0deg, transparent 0 34px, rgba(18, 52, 82, 0.04) 34px 35px),
    var(--vm-sand);
  border-radius: var(--vm-radius-card);
  border: 1.5px solid rgba(18, 52, 82, 0.08);
  color: var(--vm-slate);
  font-weight: 600;
}

.vm-empty-mascot { width: 88px; opacity: 0.9; }
.vm-empty p { margin: 0; }

/* ---------- ticket cards ---------- */

.vm-tickets {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(420px, 1fr));
  gap: 18px;
}

.vm-ticket {
  position: relative;
  display: grid;
  grid-template-columns: minmax(0, 1fr) 128px;
  background-color: var(--vm-cream);
  background-image: var(--vm-paper-grain);
  border: 1.5px solid rgba(18, 52, 82, 0.12);
  border-radius: var(--vm-radius-ticket);
  box-shadow: var(--vm-elev-1);
  overflow: hidden;
  transition: rotate 0.18s ease, translate 0.18s ease, box-shadow 0.18s ease;
  /* side notches at the perforation line */
  --vm-perf-x: calc(100% - 128px);
  mask-image:
    radial-gradient(circle 9px at var(--vm-perf-x) 0, transparent 8px, black 9px),
    radial-gradient(circle 9px at var(--vm-perf-x) 100%, transparent 8px, black 9px);
  mask-composite: intersect;
  -webkit-mask-composite: source-in;
}

/* resting tilt: cards thrown on the desk, never perfectly square */
.vm-tickets .vm-ticket:nth-child(3n) { rotate: 0.45deg; }
.vm-tickets .vm-ticket:nth-child(3n + 1) { rotate: -0.35deg; }
.vm-tickets .vm-ticket:nth-child(3n + 2) { rotate: 0.2deg; }

.vm-ticket:hover {
  rotate: 0deg;
  translate: 0 -3px;
  box-shadow: var(--vm-elev-3);
}

/* dog-eared corner */
.vm-ticket::before {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  width: 15px;
  height: 15px;
  background: linear-gradient(135deg, #EFE6CE 48%, rgba(7, 30, 52, 0.16) 50%, transparent 52%);
}

.vm-ticket-main {
  padding: 14px 16px;
  display: flex;
  flex-wrap: wrap;
  gap: 10px 22px;
  align-content: flex-start;
}

.vm-ticket-field { display: flex; flex-direction: column; min-width: 0; }

.vm-ticket-label {
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  /* letterpress: ink pressed into the cardstock */
  color: #87929F;
  text-shadow: 0 1px 0 rgba(255, 255, 255, 0.85);
}

.vm-ticket-value {
  font-family: var(--vm-mono);
  font-size: 13.5px;
  font-weight: 600;
  font-variant-numeric: tabular-nums;
  overflow-wrap: anywhere;
}

.vm-ticket-stub {
  border-left: 2px dashed rgba(18, 52, 82, 0.25);
  background: var(--vm-sand);
  padding: 12px 10px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  transition: transform 0.18s ease, box-shadow 0.18s ease;
}

/* the stub starts tearing when you pick the ticket up */
.vm-ticket:hover .vm-ticket-stub {
  transform: translateX(2px) rotate(0.4deg);
  box-shadow: -4px 0 5px -3px rgba(7, 30, 52, 0.25);
}

.vm-ticket-file { font-size: 11px; text-align: center; overflow-wrap: anywhere; }
.vm-ticket-file a, .crm-file-link { color: var(--vm-route-blue); font-weight: 700; }

/* barcode out of layered gradients, no assets */
.vm-barcode {
  width: 78px;
  height: 26px;
  background:
    repeating-linear-gradient(90deg, var(--vm-deep-navy) 0 2px, transparent 2px 5px),
    repeating-linear-gradient(90deg, var(--vm-deep-navy) 0 1px, transparent 1px 4px),
    repeating-linear-gradient(90deg, var(--vm-deep-navy) 0 3px, transparent 3px 9px);
  background-blend-mode: multiply;
  opacity: 0.85;
}

/* luggage-tag chips */

.vm-tag {
  font-size: 10.5px;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--vm-deep-navy);
  background: var(--vm-mango);
  padding: 4px 10px 4px 16px;
  clip-path: polygon(0 50%, 10px 0, 100% 0, 100% 100%, 10px 100%);
  mask-image: radial-gradient(circle 2.5px at 7px 50%, transparent 2.5px, black 3px);
}

.vm-tag--orcamentos { background: var(--vm-route-blue); color: #fff; }
.vm-tag--reservas { background: var(--vm-teal); color: #fff; }
.vm-tag--embarques { background: var(--vm-mango); }
.vm-tag--pagamentos { background: var(--vm-mint); }
.vm-tag--pedidos { background: var(--vm-coral); color: #fff; }
.vm-tag--hospedagens { background: var(--vm-rose); }
.vm-tag--documentos { background: var(--vm-slate); color: #fff; }
.vm-tag--nao-categorizados { background: var(--vm-sand); }

/* ---------- departure board (KPIs) ---------- */

.vm-board {
  position: relative;
  background: linear-gradient(178deg, #0A2440, var(--vm-deep-navy) 30%, #051524);
  border-radius: 12px;
  padding: 22px 26px;
  box-shadow:
    var(--vm-elev-2),
    inset 0 0 0 3px rgba(255, 255, 255, 0.05),
    inset 0 3px 8px rgba(0, 0, 0, 0.55);
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin-bottom: 20px;
}

/* corner bolts on the board frame */
.vm-board::before {
  content: "";
  position: absolute;
  inset: 7px;
  pointer-events: none;
  background:
    radial-gradient(circle 3.5px at 3px 3px, #4A6884 2.2px, rgba(0, 0, 0, 0.65) 2.9px, transparent 3.6px),
    radial-gradient(circle 3.5px at calc(100% - 3px) 3px, #4A6884 2.2px, rgba(0, 0, 0, 0.65) 2.9px, transparent 3.6px),
    radial-gradient(circle 3.5px at 3px calc(100% - 3px), #4A6884 2.2px, rgba(0, 0, 0, 0.65) 2.9px, transparent 3.6px),
    radial-gradient(circle 3.5px at calc(100% - 3px) calc(100% - 3px), #4A6884 2.2px, rgba(0, 0, 0, 0.65) 2.9px, transparent 3.6px);
  background-repeat: no-repeat;
}

.vm-board-row { display: flex; align-items: center; gap: 14px; }

.vm-board-label {
  width: 110px;
  color: var(--vm-sky);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.vm-flaps { display: inline-flex; gap: 2px; }

.vm-flaps { perspective: 300px; }

.vm-flap {
  display: inline-grid;
  place-items: center;
  min-width: 20px;
  height: 30px;
  padding: 0 2px;
  background:
    linear-gradient(rgba(255, 255, 255, 0.1), transparent 42%),
    linear-gradient(#1A4060 49%, #0D2B47 51%);
  color: var(--vm-mango);
  text-shadow: 0 0 7px rgba(255, 200, 61, 0.45);
  font-family: var(--vm-mono);
  font-size: 16px;
  font-weight: 600;
  border-radius: 3px;
  position: relative;
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.12), 0 1px 2px rgba(0, 0, 0, 0.55);
  animation: vm-flap-settle 0.4s ease-out backwards;
}

.vm-flap:nth-child(2n) { animation-delay: 0.05s; }
.vm-flap:nth-child(3n) { animation-delay: 0.1s; }

@keyframes vm-flap-settle {
  from { transform: rotateX(-85deg); }
  to { transform: rotateX(0); }
}

.vm-flap::after {
  content: "";
  position: absolute;
  left: 0;
  right: 0;
  top: 50%;
  height: 1px;
  background: rgba(0, 0, 0, 0.45);
}

.vm-flap--gap { background: transparent; }
.vm-flap--gap::after { display: none; }

.vm-board-status { width: 8px; height: 8px; border-radius: 50%; margin-left: auto; }
.vm-board-status--ok { background: var(--vm-mint); }
.vm-board-status--warn { background: var(--vm-coral); }

.vm-board-note { color: var(--vm-sky); font-size: 12.5px; margin: 0; }

/* ---------- route rail (pipeline) ---------- */

.vm-route {
  position: relative;
  background-color: var(--vm-cream);
  background-image: var(--vm-paper-grain);
  border: 1.5px solid rgba(18, 52, 82, 0.12);
  border-radius: var(--vm-radius-card);
  box-shadow: var(--vm-elev-1);
  padding: 26px 22px 16px;
  margin-bottom: 20px;
  rotate: -0.2deg;
}

.vm-route-line {
  list-style: none;
  display: flex;
  justify-content: space-between;
  margin: 0;
  padding: 0;
  position: relative;
}

/* the route itself: solid behind completed legs, dashed ahead */
.vm-route-line::before {
  content: "";
  position: absolute;
  top: 7px;
  left: 4%;
  right: 4%;
  border-top: 2px dashed rgba(18, 52, 82, 0.3);
}

.vm-route-line::after {
  content: "";
  position: absolute;
  top: 6px;
  left: 4%;
  width: calc(var(--vm-route-progress, 0%) * 0.92);
  border-top: 3px solid var(--vm-teal);
  transition: width 0.6s ease;
}

.vm-route-stop {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  position: relative;
  z-index: 1;
  min-width: 60px;
}

.vm-route-dot {
  width: 14px;
  height: 14px;
  border-radius: 50%;
  background: var(--vm-cream);
  border: 3px solid rgba(18, 52, 82, 0.35);
}

.vm-route-stop--done .vm-route-dot { background: var(--vm-teal); border-color: var(--vm-teal); }

.vm-route-stop--current .vm-route-dot {
  background: var(--vm-mango);
  border-color: var(--vm-navy);
  box-shadow: 0 0 0 4px rgba(255, 200, 61, 0.35);
}

.vm-route-label { font-size: 11.5px; font-weight: 700; color: var(--vm-slate); }
.vm-route-stop--current .vm-route-label { color: var(--vm-navy); }

.vm-route-plane {
  position: absolute;
  top: 16px;
  left: calc(4% + var(--vm-route-progress, 0%) * 0.92);
  transform: translate(-50%, -50%);
  width: 22px;
  height: 22px;
  background: var(--vm-navy);
  mask-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M21 16v-2l-8-5V3.5a1.5 1.5 0 0 0-3 0V9l-8 5v2l8-2.5V19l-2 1.5V22l3.5-1 3.5 1v-1.5L13 19v-5.5z'/%3E%3C/svg%3E");
  mask-size: contain;
  mask-repeat: no-repeat;
  rotate: 90deg;
  transition: left 0.6s ease;
}

.vm-route-action {
  margin: 18px 0 0;
  background: var(--vm-sand);
  border-left: 4px solid var(--vm-coral);
  border-radius: 6px;
  padding: 10px 14px;
  font-size: 14px;
}

/* ---------- ledger: a thermal receipt coming out of the printer ---------- */

.vm-printer {
  max-width: 392px;
  perspective: 700px;
}

.vm-printer-slot {
  height: 16px;
  margin: 0 -6px;
  border-radius: 8px;
  background: linear-gradient(#36404D, #1E2730 45%, #11171E);
  box-shadow:
    var(--vm-elev-1),
    inset 0 -3px 5px rgba(0, 0, 0, 0.65),
    inset 0 1px 0 rgba(255, 255, 255, 0.18);
  position: relative;
  z-index: 1;
}

.vm-ledger {
  position: relative;
  max-width: 360px;
  margin: -2px auto 0;
  background-color: var(--vm-cream);
  background-image: var(--vm-paper-grain);
  border: 1.5px solid rgba(18, 52, 82, 0.12);
  box-shadow: var(--vm-elev-1);
  padding: 16px 18px 20px;
  font-family: var(--vm-mono);
  font-size: 13.5px;
  transform: rotateX(2.5deg);
  transform-origin: top center;
  mask-image: linear-gradient(black 70%, rgba(0, 0, 0, 0.88));
  /* ragged register-tape bottom edge */
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 6px),
    96% 100%, 92% calc(100% - 6px), 88% 100%, 84% calc(100% - 6px),
    80% 100%, 76% calc(100% - 6px), 72% 100%, 68% calc(100% - 6px),
    64% 100%, 60% calc(100% - 6px), 56% 100%, 52% calc(100% - 6px),
    48% 100%, 44% calc(100% - 6px), 40% 100%, 36% calc(100% - 6px),
    32% 100%, 28% calc(100% - 6px), 24% 100%, 20% calc(100% - 6px),
    16% 100%, 12% calc(100% - 6px), 8% 100%, 4% calc(100% - 6px), 0 100%);
}

.vm-ledger-row {
  display: flex;
  justify-content: space-between;
  padding: 4px 0;
  border-bottom: 1px dotted rgba(18, 52, 82, 0.25);
}

/* rubber stamp */

.vm-stamp {
  position: absolute;
  right: 12px;
  top: 34%;
  transform: rotate(-12deg);
  animation: vm-stamp-land 0.32s cubic-bezier(0.2, 1.6, 0.4, 1) backwards;
  border: 3px double var(--vm-coral);
  color: var(--vm-coral);
  border-radius: 6px;
  padding: 3px 12px;
  font-family: var(--vm-font);
  font-weight: 800;
  font-size: 15px;
  letter-spacing: 0.18em;
  opacity: 0.85;
  mix-blend-mode: multiply;
}

/* ---------- WhatsApp replay (conversa section): a phone on the desk ---------- */

.vm-phone {
  position: relative;
  max-width: 820px;
  background: linear-gradient(165deg, #14233A, #0B1320 60%, #08101C);
  border-radius: 34px;
  padding: 42px 14px 30px;
  box-shadow:
    var(--vm-elev-3),
    inset 0 0 0 2px rgba(255, 255, 255, 0.07),
    inset 0 1px 0 rgba(255, 255, 255, 0.14);
  rotate: 0.25deg;
}

/* earpiece slit and home indicator */
.vm-phone::before {
  content: "";
  position: absolute;
  top: 19px;
  left: 50%;
  translate: -50%;
  width: 64px;
  height: 6px;
  border-radius: 3px;
  background: #1D2940;
  box-shadow: inset 0 1px 2px rgba(0, 0, 0, 0.7);
}

.vm-phone::after {
  content: "";
  position: absolute;
  bottom: 12px;
  left: 50%;
  translate: -50%;
  width: 96px;
  height: 4px;
  border-radius: 2px;
  background: rgba(255, 255, 255, 0.22);
}

.vm-phone .vm-chat {
  max-width: none;
  border: none;
  box-shadow: inset 0 0 14px rgba(0, 0, 0, 0.15);
  border-radius: 20px;
}

.vm-chat {
  max-width: 780px;
  display: flex;
  flex-direction: column;
  gap: 4px;
  padding: 18px 16px 24px;
  border-radius: var(--vm-radius-card);
  background:
    radial-gradient(circle at 20% 30%, rgba(18, 52, 82, 0.025) 0 2px, transparent 3px),
    radial-gradient(circle at 70% 60%, rgba(18, 52, 82, 0.025) 0 2px, transparent 3px),
    radial-gradient(circle at 45% 85%, rgba(18, 52, 82, 0.025) 0 2px, transparent 3px),
    #EFEAE2;
  background-size: 90px 90px, 110px 110px, 70px 70px, auto;
  border: 1.5px solid rgba(18, 52, 82, 0.1);
  box-shadow: 4px 4px 0 var(--vm-ink-shadow);
}

.vm-chat .vm-empty { background: transparent; border: none; }

.vm-chat-day {
  align-self: center;
  position: sticky;
  top: 10px;
  z-index: 2;
  background: #FFFFFF;
  color: var(--vm-slate);
  font-size: 11.5px;
  font-weight: 700;
  padding: 4px 12px;
  border-radius: 8px;
  margin: 10px 0 6px;
  box-shadow: 0 1px 1px rgba(7, 30, 52, 0.12);
}

.vm-bubble {
  position: relative;
  max-width: 72%;
  padding: 6px 10px 7px;
  border-radius: 8px;
  font-size: 13.5px;
  box-shadow: 0 1px 1px rgba(7, 30, 52, 0.12);
}

.vm-bubble--them {
  align-self: flex-start;
  background: #FFFFFF;
  border-top-left-radius: 0;
}

.vm-bubble--them::before {
  content: "";
  position: absolute;
  top: 0;
  left: -7px;
  border: 7px solid transparent;
  border-top-color: #FFFFFF;
  border-right-color: #FFFFFF;
  border-left-width: 0;
}

.vm-bubble--me {
  align-self: flex-end;
  background: #D9FDD3;
  border-top-right-radius: 0;
}

.vm-bubble--me::before {
  content: "";
  position: absolute;
  top: 0;
  right: -7px;
  border: 7px solid transparent;
  border-top-color: #D9FDD3;
  border-left-color: #D9FDD3;
  border-right-width: 0;
}

.vm-bubble-sender {
  display: block;
  font-size: 12px;
  font-weight: 800;
  color: var(--vm-teal);
  margin-bottom: 1px;
}

.vm-bubble-body { overflow-wrap: anywhere; white-space: pre-wrap; }

.vm-bubble-meta {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  float: right;
  margin: 8px 0 0 10px;
  font-size: 10.5px;
  color: var(--vm-slate);
}

.vm-ticks { color: #53BDEB; font-size: 11px; letter-spacing: -2px; }

.vm-media-note { font-style: italic; color: var(--vm-slate); }

.vm-voice {
  display: inline-grid;
  grid-template-columns: auto 1fr;
  align-items: center;
  gap: 4px 10px;
  min-width: 180px;
}

.vm-voice-wave {
  flex: 1;
  height: 22px;
  min-width: 110px;
  background: repeating-linear-gradient(90deg, var(--vm-slate) 0 2.5px, transparent 2.5px 6px);
  mask-image: linear-gradient(0deg,
    transparent 0 20%, black 20% 80%, transparent 80% 100%);
  opacity: 0.7;
  border-radius: 2px;
}

.vm-voice::before {
  content: "";
  width: 0;
  height: 0;
  border-left: 11px solid var(--vm-teal);
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
}

.vm-voice-text {
  grid-column: 1 / -1;
  font-size: 12px;
  font-style: italic;
  color: var(--vm-slate);
}

@keyframes vm-stamp-land {
  from {
    scale: 1.6;
    opacity: 0;
    filter: blur(2px);
  }
}

/* ---------- chat dock + bubbles ---------- */

.vm-chatdock-title { margin: 0; font-size: 15px; font-weight: 800; }

.vm-qa-form { display: flex; gap: 8px; }

.vm-qa-form input {
  flex: 1;
  border: 1.5px solid rgba(18, 52, 82, 0.2);
  border-radius: 8px;
  padding: 9px 12px;
  font-family: var(--vm-font);
  font-size: 13.5px;
  background: #fff;
  box-shadow: inset 0 2px 4px rgba(7, 30, 52, 0.08);
}

.vm-qa-send {
  border: none;
  background: var(--vm-teal);
  border-radius: 8px;
  width: 40px;
  font-size: 17px;
  cursor: pointer;
  box-shadow: var(--vm-elev-1), inset 0 1px 0 rgba(255, 255, 255, 0.25);
}

.vm-qa-send:active {
  transform: translate(1px, 1px);
  box-shadow: inset 0 2px 4px rgba(7, 30, 52, 0.35);
}

.vm-chatdock .vm-bubble--bot {
  background: #fff;
  border-radius: 10px;
  padding: 10px 12px;
  font-size: 13.5px;
  box-shadow: 2px 2px 0 var(--vm-ink-shadow);
  white-space: pre-wrap;
  max-width: none;
  align-self: stretch;
  flex: 0 1 auto;
  min-height: 20px;
  overflow-y: auto;
}

.vm-qa-form { margin-top: auto; }

.vm-bubble--bot:empty::before { content: "Pergunte qualquer coisa sobre os clientes desta sessao."; color: var(--vm-slate); }

.vm-bubble--bot[data-state="streaming"] { border-left: 3px solid var(--vm-mango); }

body.vm-thinking .vm-chatdock .vm-qa-send { opacity: 0.55; pointer-events: none; }

/* ---------- trace (control tower) ---------- */

/* the trace panel is a CRT monitor on the desk */
.vm-trace {
  background: radial-gradient(ellipse 120% 110% at 50% 45%, #0C2945, var(--vm-deep-navy) 65%, #04101D);
  border: 9px solid #102A3F;
  border-radius: 18px;
  padding: 16px;
  box-shadow:
    var(--vm-elev-2),
    inset 0 0 26px rgba(0, 0, 0, 0.55),
    inset 0 0 0 1px rgba(31, 186, 194, 0.12);
  position: relative;
  overflow: hidden;
}

.vm-trace-table { animation: vm-crt-flicker 7s infinite; }

@keyframes vm-crt-flicker {
  0%, 95.5%, 97.5%, 100% { opacity: 1; }
  96.5% { opacity: 0.88; }
}

.vm-trace::after {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
  background: repeating-linear-gradient(0deg, transparent 0 2px, rgba(0, 0, 0, 0.12) 2px 4px);
}

.vm-trace .vm-empty { background: transparent; border: none; color: var(--vm-sky); }

.vm-trace-table {
  width: 100%;
  border-collapse: collapse;
  font-family: var(--vm-mono);
  font-size: 12px;
  color: var(--vm-teal);
  text-shadow: 0 0 5px rgba(31, 186, 194, 0.45);
}

.vm-trace-table th {
  text-align: left;
  color: var(--vm-sky);
  font-weight: 600;
  border-bottom: 1px solid rgba(221, 247, 247, 0.25);
  padding: 4px 8px;
}

.vm-trace-table td { padding: 4px 8px; vertical-align: top; }
.vm-trace-num { text-align: right; }
.vm-trace-payload { color: rgba(221, 247, 247, 0.75); overflow-wrap: anywhere; }
.vm-trace-table tfoot td { border-top: 1px solid rgba(221, 247, 247, 0.25); color: var(--vm-mango); }

.vm-radar {
  width: 64px;
  height: 64px;
  border-radius: 50%;
  margin: 0 0 12px;
  background:
    conic-gradient(transparent 0 318deg, rgba(31, 186, 194, 0.08) 326deg, rgba(31, 186, 194, 0.75) 360deg),
    repeating-radial-gradient(circle, transparent 0 9px, rgba(31, 186, 194, 0.25) 9px 10px);
  border: 1px solid rgba(31, 186, 194, 0.4);
  animation: vm-radar-sweep 4s linear infinite;
}

@keyframes vm-radar-sweep { to { transform: rotate(360deg); } }

/* ---------- htmx affordances ---------- */

#vm-main.htmx-swapping { opacity: 0.4; transition: opacity 0.12s ease; }
#vm-main.htmx-settling { opacity: 1; transition: opacity 0.2s ease; }

::view-transition-old(root) { animation-duration: 0.12s; }
::view-transition-new(root) { animation-duration: 0.18s; }

/* ---------- reduced motion ---------- */

@media (prefers-reduced-motion: reduce) {
  .vm-mascot, .vm-radar, .vm-flap, .vm-stamp, .vm-trace-table { animation: none !important; }
  .vm-nav-item { transition: none !important; }
  .vm-ticket, .vm-ticket-stub, .vm-route-plane, .vm-route-line::after { transition: none !important; }
}

/* ---------- responsive ---------- */

@media (max-width: 1180px) {
  .vm-app {
    grid-template-areas:
      "sidebar topbar"
      "sidebar main"
      "sidebar chatdock";
    grid-template-columns: 220px minmax(0, 1fr);
    grid-template-rows: auto 1fr auto;
  }
  .vm-chatdock { height: auto; position: static; border-left: none; border-top: 2px solid var(--vm-sand); }
}

@media (max-width: 820px) {
  .vm-app {
    grid-template-areas: "topbar" "main" "chatdock";
    grid-template-columns: 1fr;
  }
  .vm-sidebar { display: none; }
  .vm-tickets { grid-template-columns: 1fr; }
}